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Business details

Description

Our company is based on a 150-year foundation of energy and home services. Operating under the Direct Energy brand since 2000, we’ve become one of the largest energy retailers and home services providers in North America. While there have been a number of changes since our inception – some of the most important things have remained the same. We continue to use brand name products that are renowned for their reliability. Our staff is among the best trained in the industry. And most importantly, our first priority is to continue to provide the best customer service.

Certifications and associations

WSIB, TSSA, Canadian Professional Sales Association

Categories

Features

  • Rental
  • Air Conditioning
  • Ducts
  • Repairs & Maintenance
  • Gas Furnaces
  • Geothermal Systems
  • Tankless Water Heaters
  • Air Furnaces
  • Boiler Repair
  • Replacements
  • Electric Heat Pumps
  • Water Heater Repair
  • Protection Plans

Brands

  • Trane and Amana

Business hours

  1. Wednesday Open 24 hours
  2. Thursday Open 24 hours
  3. Friday Open 24 hours
  4. Saturday Open 24 hours
  5. Sunday Open 24 hours
  6. Monday Open 24 hours
  7. Tuesday Open 24 hours

Additional contact

Websites and social media

Business reviews

Featured

   9 years ago
My experience with Enercare Home Services has been terrible. I want to let everyone know that Enercare is unreliable and cannot fulfill a contract which they have entered into for furnace protection.On September 10, 2015, I called Enercare to enquire when our existing protection plan of our furnace was due to renew. The sales rep told me that our plan could be upgraded to one with an annual maintenance visit at the cost of $216.09, I agreed to the change and she set up a date for me. On October 22, a technician came and to our surprise, he did not carry out any maintenance to the furnace; he just took a quick look at the chamber and told my husband that the furnace was unsafe and shut it down immediately. He claimed that no spare parts were available and we had to get a new furnace. We had installed a new furnace and Enercare refused to refund us the fee even it appeared to be their breach of contract, as they did not repair the equipment but just shut tagged it as unsafe through a visual check.

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