Terry's Taxi

Terrible, unacceptable service!!!It's wintertime. My daughter called for a ride @ 7:30pm. She then had to wait outside as the store had closed. She waited 20min and called them back. They said the driver drove past and saw no one there so they kept driving. My daughter was there, but because it was winter was standing in a covered area. She saw the taxi drive past on the main road, and they didn't even drive into the parking lot and up to the door entrance to check if she was still there. She then had to wait another 10min for them to come back. This was totally unacceptable. I called them and complained. They went over the radio, while my daughter was still in the car, that the girls mom called and was cursing and swearing ( I don't swear... So not possible) about her daughter being in the cold. Well yes she was in the cold... But I'm understanding of them taking time especially in the winter... By beef was about the neglectful driver. Who then made my daughter wait another 10min